SupportOur support is easy as 1.2.3
Determine your needs: TPGTEX is committed to focusing on your needs. We will only recommend supports that fits your budget, requirements and hours of operation. Do you have a third shift? Does your company needs to know that no matter what time of day or night it is, you are covered?
Choose the support level you want: You can choose from one of our regular plans or we can cater our plans to you. Our regular plans are: Platinum - 24 x 7 x 365 Gold - 9:00am - 5:00pm CST 7 days a week Silver - 9:00am - 5:00pm CST 5 days a week (not including holidays) Block of hours - You can choose from as little as 10 hours By incident - Just pick up the phone and call us (you pay by the hour. Min of 1 hour charge per incident.)
Call us 713.726.9636 to talk to us or email us firstname.lastname@example.org
We support everything we sell to you!
Hardware - bar code scanners, thermal printers, laser printers and computers.
Software - Label design software, custom applications and modification to current applications.
Watch this video to see how to load labels and ribbon to your printer
"I called today to see if I could get some help with my old printer. I know you guys did not sell it to us, but I decided to call you anyway. I was desperate since the printer is no longer supported by the manufacturer. The girl on the phone was sharp. She knew what the problem was and found a way around it. Thank you so much."
"I just got off the phone with one of your reps. He was very knowledgeable and eager to help me solve my problem. It only took him 10 minutes to understand the issue and bring it to a complete resolution..."
L.D New Jersey
"You got yourselves a new customer. I called your company today to ask some questions about a new printer I wanted to buy. The man on the phone started asking me questions and before I knew it he recommended for me to keep the printer I had! I just emailed you a P.O for some other equipment I need. This is what I call service!!! Thank you."